Day Pacer, a contact center company, recognized the need for an advanced solution to develop a stronger agent culture and a more consistent, quality product. Read how this experienced company doubled its productivity and reduced agent turnover with MatchMaximizer.
This experienced company struggled with outdated call center portals that caused high handle times and errors. They also had to rely on in-house technology for lead management, which consumed technical resources and time. Learn how MatchMaximizer eliminated the traditionally complicated call center process while supporting all technical needs of the contact center – resulting in decreased call times, return rates, no-match rates and campaign build times.
Marbry Media, as a new lead generation firm, required sophisticated technology to streamline operational needs and an expert team to support aggressive growth-oriented goals. Find out how this startup began processing leads within one week with MatchMaximizer technology and Managed Services.